Understand the natural gas bill

1. TRADING COMPANY

Audax Renewables is an electricity and gas supplier.

2. INVOICE SUMMARY

CUI: the acronyms CUPS correspond to the universal installation code – it is the number that identifies your natural gas installation. It is a 20-character alphanumeric code that starts with PT and ends with two letters
INVOICE NUMBER: is a code made up of 9 digits that the company assigns to each invoice in order to identify or find it quickly.
BILLING PERIOD: refers to the period in which the supply subject to this invoice was consumed.
INVOICE DATE: is the date the invoice was issued, therefore, it is always after the invoicing period.
DELIVERY NOTE N.º: is a code made up of 9 digits.
TARIFF: indicates the internal reference to recognize the tariff and prices to be applied. You can check your conditions/costs in the contract.
ACCESS FEE: tariffs for access to the natural gas network are classified according to the annual consumption made by each customer.
PRESSURE
REF. SUPPLY CONTRACT: is the number of the contract with the distribution company.
CONTRACT END DATE: is the date on which the current contract ends.
MODEL CONT./NUM. SERIES.

3. CUSTOMER DATA

This item shows the name and surname of the contract holder, together with the full address of the place for which the energy is contracted.

4. SUPPLY DATA

CORPORATE NAME: name of the company for which the supply is contracted or name and surname of the person contracting the supply.
HEADQUARTERS: name of the street where the customer contracting the supply is located.
SUPPLY ADDRESS: address of the house or place to which the supply is contracted.
LOCATION: place where the house or place of the person contracting the supply is located, together with the postcode and the name of the parish to which that place belongs.
REGULATED COMPONENTS: these are expenses added to the invoice, in this case for gas, although they are also paid in the electricity bill, the value of which is established by the Ministry of Industry, Energy and Tourism outside the companies.
NIF/NIPC HOLDER: code or Tax Identification Number of the company or Identity Card of the individual.

5. BILLING DETAIL AND INVOICE TOTAL

FIXED RATE: this fixed fee represents the cost of the user's right to the availability of a certain quantity of gas depending on the contracted tariff. This rate is constant and does not depend on gas consumption, constituting the minimum cost of the installation when there is no consumption (except rent or taxes).
VARIABLE or ENERGY RATE: is the gas consumption during the billing period, measured in kWh (kilowatt-hour). Actual consumption was measured by the supplying company in m3 (cubic meters) of gas, obtaining the conversion between cubic meters and kWh according to the factor indicated on the invoice itself.
SPECIAL TAX ON HYDROCARBONS ISP: is a hydrocarbon tax that applies to natural gas. It was approved by Law 15/2012 of December 27th, on fiscal measures for energy sustainability, from January 1st, 2013.
Subsoil Occupation Tax: In certain municipalities, a tax called TOS (subsoil occupancy tax) is applied, which arises from the use and exploitation of assets in the municipal public and private domain, namely the occupation of the subsoil by gas distribution networks Natural.
Special Consumption Tax on Natural Gas Fuel (IECGN): The Special Consumption Tax on Natural Gas is part of the taxes on petroleum and energy products (ISP). Created in 2013, the tax has a value of 0.002412 €/kWh, is charged by energy suppliers and paid to the State.

6. PAYMENT DETAILS

BOX/BANK: the banking entity where your invoice is domiciled.
VALUE: the exact amount you must pay and which appears indicated in the item “Invoice total”.
CHARGE DATE: is the date on which your invoice will be charged.

7. METER READINGS

The readings make it possible to know the amount of natural gas consumed.

Consumption is calculated based on the difference in m3 of gas between both readings (current and previous) and the result is converted into another energy measure: kWh. This transformation is called conversion coefficient. The consumption in kWh resulting from this conversion is the number mentioned in “Billing details” as “Variable rate”.

8. PREVIOUS CONSUMPTION IN M3

In this item, Audax Renewables shows the m3 consumption over the last 14 months.

9. Establishment of membership CONSUMER ARBITRATION

In compliance with current legislation and for alternative dispute resolution, Audax Renewables is linked to the consumer arbitration system. You can find more information in the following link.

10. FAULTS

ACCESS CONTRACT REFERENCE: if you are already an Audax Renewables customer and have any type of problem with your supply or breakdown, you must contact your Distributor giving the “access contract reference” which represents the supply contract number.
PHONE FAULTS: in the case of a technical fault related to the supply. For example: cuts, voltage spikes, meter problems, among others. You can contact the free telephone number of your distributor, responsible for ensuring the quality of supply.
DISTRIBUTION COMPANY: is the network that takes energy from production centers to the final consumer.
REPORT READINGS: using this phone you can report the readings of your meter, if it is not accessible for reading. Distributors are responsible for the quality of supply and for reading these meters.

11. CUSTOMER SUPPORT

At Audax Renewables, we have our own in-house Customer Support Department that will assist you from Monday to Friday, from 9:00 am to 6:00 pm, uninterruptedly in these ways:

Customer service email: info@audaxrenewables.pt
Call Customer Support toll-free: 211205758