Understand the electricity bill

1. Document number

Invoice, type of supply (electricity gas and ATUC Code. )

2. Date of issue of the document

Invoice and respective billing period

3. Recipient of correspondence

Document sending data

4. Total invoice amount

Total invoice price payable

5. Payment details

Invoice payment deadline

6. Space reserved for messages

Alert communication date, active payment plan.

7. Data about our company

Household; NIF...

8. Information about payment default

Legal clause relating to non-payment of invoices

9. Installation location data

Contract number, CPE, Social tariff.

10. Data of the contract holder

Name/TIN..

11. Reading chart/ Consumptions

Reading billed on the invoice, type of consumption, meter number...

12. Opening hours, telephone contacts, emails, website, web chat.

At Audax Renewables, we have our own in-house Customer Support Department that will assist you from Monday to Friday, from 9:00 am to 6:00 pm, uninterruptedly in these ways:

Customer Support Email: info@audaxrenewables.pt
Call Customer Support toll-free: 211205758

13. Invoice No.

Now it appears on all the leaves

14. Discount

Now whenever you have a discount on your invoice it will appear in this field

15. Fees and Taxes

Table with information and descriptions

16. Table with other useful information for the Customer

Mandatory information stipulated by ERSE - such as Online Complaints Book, prices and respective simulators, information on adjustment mechanism, CIEG, …

17. Information on average consumption

18. Evolution of the production mix and CO2 emissions Quarterly