Frequently Asked Questions (FAQ)
Answers to all frequently asked questions
Secondly, Audax Renewables is one of the largest groups of green energy companies. This particularity, so important to us, implies a series of competitive advantages when contracting electrical supply compared to other companies in the sector. In addition to trading, the Audax Group has its own wind and photovoltaic farms in Spain, Portugal, France and Poland.
Among these advantages is the optimization of all our processes to guarantee the best rates and thus contribute to savings on electricity bills. We also drive innovation, contributing with new products and services aimed at meeting the needs of our customers. On the other hand, we are focused on the satisfaction of our customers and have our own quality Customer Support Department, responsible for resolving any queries.
Our electric company is a pioneer in the energy sector. It is constantly evolving, with the aim of achieving and offering excellence in all products, services and processes. Thanks to our business strategy, we can improve the conditions we offer and ensure that your electricity consumption is efficient and optimal, allowing you to save.
At Audax Renewables, we help all customers to optimize energy expenditure, thanks to a close and transparent Customer Support service that resolves any problem or doubt that may arise during the registration and contracting process.
For many years, the energy sector was led by large companies with a standard customer service. This is where Audax Renewables wants to establish itself.
Our corporate philosophy is based on offering transparent, upfront and unsurprising advice. We study the situation of each user, facilitating the most appropriate solution for their consumption needs, thus achieving the greatest possible savings.
For this reason, we have rates adapted to each type of client: individuals, small and medium-sized companies, as well as large corporations. This means that, depending on the consumption of each Audax Renewables customer, they are offered the most optimized option so that they pay for the cheapest energy that best suits their needs.
If you want to know how you can save energy on a daily basis and minimize the impact on the environment, at Audax Renewables you will find the ideal partner. We are a responsible and ecological electricity and gas supply company, aimed at individuals and companies that want to optimize energy consumption and save on bills. For this reason, if you choose a fixed or indexed tariff you can choose that the energy supplied is 100% renewable and green.
Discover our tariffs and find your ideal energy solution:
Fixed electricity tariff: this tariff allows you to pay a fixed price for the electricity you consume throughout the duration of the contract. This is a tariff without surprises, with an energy price fixed in advance, so increases in the market will not affect the price of the energy you consume.
Indexed tariff: with Audax Renewables, small and medium-sized companies can now enjoy the advantages of paying for electricity at wholesale cost. With our indexed tariff, you pay every hour at the real price at which the energy is being sold on the electricity market plus a small management commission. This is a tariff whose energy price varies monthly, but which is cheaper annually, as there is no risk premium associated with fixed tariffs.
At Audax Renewables, we guarantee maximum transparency to our customers, both in the processing of the service and in subsequent invoicing, without surprises or variations in rates during the term of the contract.
Do not doubt. Switch companies and really only pay for what you consume. Save on your electricity bill, while consuming 100% renewable energy!
Any change of company may seem complicated, but it is not. We explain how. At Audax Renewables we make everything easy to save you time and headaches.
We take care of all the bureaucracy and management, so you can exchange supplies without hassle and with all the guarantees. You won't have to change meters or carry out works, nor will you suffer cuts or inconvenience. The only thing you will notice is that from now on you will receive an invoice from Audax Renewables, we will take care of the rest.
We care about our customers. That is why one of the most important objectives for our organization is to offer the highest quality Customer Support service, and this is how we want to differentiate ourselves from other competing companies. It is one of our most striking added values.
At Audax Renewables, it is vitally important to maintain close, transparent and agile treatment with our customers. And we are efficient in resolving any incident or doubt, as well as in the actions that concern our users, as in this case of changing companies.
If you decide to change your electricity supplier, all you have to do is contact us and give us the following information, but if you don't have it, don't worry, contact us and we will help:
- Complete data of the holder.
- Delivery address.
- Electric power.
- CPE / CUI: this data can be obtained from any previous invoice.
- Bank account where the payment for the electrical supply is domiciled.
Normally, a change of supplier involves a management time of between 3 and 6 working days. During this time, you may receive a bill from the previous electricity company due to the billing period, but in the following period the new conditions will apply.
Changing the supplier is a free formality that we offer, so you will not pay anything to the new supplier, nor to the previous one.
If you would like help from our team of professionals in formalizing the change of supplier, contact us through our usual channels, by phone or email. If you prefer, we can also assist you in person at any of our offices.
Allow advice from our experts. You will see how easy and simple it is to change company. At Audax Renewables, we are waiting for you with open arms!
Currently, the Audax Group is one of the main energy groups. It is made up of more than 20 companies, 1,900 employees and has more than 365,000 customers.
Furthermore, and a very important aspect, the Audax Group has its own wind and photovoltaic parks that produce 100% renewable energy. A Group that is very aware of the environment and its future. It completely respects the environment that surrounds us and contributes to its preservation.
Remember that the energy you consume says a lot about you. Join a green and sustainable company!
At Audax Renewables, all the energy we supply is 100% green energy from renewable sources, that is, it was produced with inexhaustible natural resources, which do not generate greenhouse gases or contaminating emissions.
The energy you or your business consumes is certainly 100% of renewable origin according to the latest report published by ERSE (Energy Services Regulatory Authority). On the invoice, you will be able to consult the energy mix information, where you will have proof that the energy you consume is clean and renewable.
No. At Audax Renewables we maintain the current electrical installation, without works or inconvenience or supply cuts.
Despite what many believe, switching companies is much easier than it seems. Here we make your life much easier so that you are free from setbacks. We take care of all the bureaucracy and management so that you can exchange supplies without hassle and with all the guarantees.
What is truly important is that this switch is made because the consumer wants to optimize the service they are receiving, benefit from other benefits, save on bills or switch to green energy, among other improvements.
When choosing a tariff, it is very important to take into account consumption, time availability and the times when the highest consumption is made. We provide you with all the necessary information on our website, on our blog and through our experts so that you can find the best energy solution for your home or business.
Some of the aspects to take into account when selecting the new tariff are:
- Number of occupants in the home or business.
- Time that members spend in the property or place.
- Number of appliances and whether they have gas or electric heating.
- Type of insulation that the property has.
- Volume of electrical consumption (number of kilowatt-hours).
- This is a free process and during which no cuts are made to the electrical supply. Furthermore, the deadline is related to the billing times of each electric company. After receiving the change request from the customer, the last invoice from the previous supplier is issued. From that moment on, the new company will be in charge of billing for electricity. This exchange can take approximately 3 to 6 business days.
Let our experts help you and follow all the steps they suggest. You will see how easy and simple it is to switch to Audax Renewables. We are waiting for you with open arms!
Currently, the Audax Group is one of the main energy companies, made up of more than 20 companies, 1,900 employees and has more than 365,000 customers across Europe.
We make every effort to optimize our processes and offer you the best rates, which are the most competitive on the market. We believe in innovation and, therefore, we have new services to meet the needs of our consumers. Furthermore, we are very focused on the satisfaction of our customers. Therefore, we have our own quality Customer Support Department.
These are some of the competitive advantages that we offer and that differentiate us from the competition.
Our goal is to offer the best service, always at the most competitive price.
The answer is no. You will not have any type of cut in the electrical supply while you are switching companies, nor once you have completed it.
Changing the supplier does not mean changing the distributor, as it is likely to remain the same due to the geographical area.
In any case, we recommend that you have the entire process documented to have proof that the cancellation was carried out correctly and that the hiring of the new supplier was successful.
Electricity cuts are usually due to faults and the distributor will be responsible for solving them. If you don't have electricity, check that all your bills are up to date or that you haven't voluntarily canceled the supply.
If what you want is to change company, don't be afraid. There will be no electricity cuts, the supply will not be interrupted during the process.
Therefore, we take the opportunity to remind you that changing company is not as complicated as it seems. Here we make your life much easier so that you are free from setbacks. We take care of all the bureaucracy and management so that you can exchange supplies without hassle and with all the guarantees.
At Grupo Audax we offer a clear, agile and transparent Customer Support service, because we care about our customers.
If you have any questions, you can contact us via the toll-free number, chat on the website, email or social media.
Let our experts help you and follow all the steps they suggest. You will see how easy and simple it is to change companies. We are waiting for you with open arms!
Currently, the Audax Group is one of the main energy companies, made up of more than 20 companies, 1,900 employees and has more than 365,000 customers.
Furthermore, and very importantly, the Audax Group has its own green generation, with wind and photovoltaic parks in Spain, Portugal, France and Poland. We are aware of the environment and its future. We completely respect the environment that surrounds us and we contribute to its preservation.
The energy you consume says a lot about you. Join a green and sustainable company!
In compliance with current legislation and, for alternative dispute resolution, Audax Renovables SA – SucursaL em Portugal, joined the Consumer Arbitration System.
It is an extrajudicial mechanism that operates with complete impartiality, independence and confidentiality in a quick, simple, efficient way and at no cost to the client.
The CUSTOMER, who is a CONSUMER, may submit consumer disputes relating to this contract to the entities responsible for defending and promoting consumer rights or to arbitration and alternative dispute resolution mechanisms that are or will be legally constituted, including those made available by ERSE (www.erse.pt). The CONSUMER has the following RAL entities available for this purpose:
- National Consumer Conflict Information and Arbitration Center (CNIACC)
- Consumer Conflict Arbitration Center of the Coimbra Region (CACRC)
- Lisbon Consumer Conflict Arbitration Center (CACCL) Arbitration Center of the Autonomous University of
- Lisbon (CAUAL)
- Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACC RAM)
- Porto Consumer Information and Arbitration Center (CICAP) Ave, Tâmega and Sousa Consumer Conflict Arbitration Center (TRIAVE)
- Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
- Algarve Information, Mediation and Arbitration Center (CIMAAL).
- The list of entities mentioned above is regularly updated in www.consumidor.pt
Consumer Arbitration covers the entire national territory, limited to Regional and Municipal Arbitration Chambers. You can consult the list of regional, provincial and municipal councils through this link www.consumidor.pt or in attached document
Our customers and their needs are very present at Audax Renewables. Our commitment is to offer close treatment, personalized advice and the most competitive prices on the market.
Our goal is to achieve a long-term relationship with our customers. To do this, we simplify the invoice so you can always know what you consume and what you pay, clearly and without surprises.
In the following link you will find extensive information about each of the parts present in the invoice. This way, you will understand the meaning of each concept and their respective roles in the energy consumption of your home or business.
Electricity: https://www.audaxrenewables.pt/pt/ajudamos-te/entender-a-fatura-da-eletricidade/
Gas: https://www.audaxrenewables.pt/pt/ajudamos-te/entender-a-fatura-de-gas-natural/
If you have any questions, contact our experts at 211205758 or send us an email at info@audaxrenewables.pt
Do you have questions about your invoice?
We explain all the concepts here.
The Commercial Relations Regulation (RRC) provides that energy trading companies may establish, in addition to the application of default interest, other applicable contractual mechanisms that safeguard the eventuality of late payment of invoices by customers. In fact, in addition to the financial costs offset by default interest, the existence of other operational costs related to administrative processing (debt management) triggered by the delay in fulfilling the payment obligation is admitted, as long as they are proportional and corresponding to the costs incurred by the supplier and caused by the customer due to its delay.
Therefore, AUDAX applies an operational administrative cost of €7, taking into account the estimated average cost involved in communications involved in the collection process (namely telephone calls, mailing of mandatory collection communications, among other acts inherent to debt collection management). .
We will resolve your queries and incidents quickly and transparently.
Audax Renewables was created with a commitment to offering close treatment and personalized advice, meeting the needs of our customers. This is one of our competitive advantages and what sets us apart from the competition.
We provide all the resources so that you can resolve your queries easily. You will find a lot of information on this website and corporate blog, in addition to being able to count on a team of experts who will take care of your requests.
We want to make your life easier, help you optimize your energy consumption so that you save on your electricity bill and get an efficient supply suited to your needs. It is for these reasons that you are at the center of our business and our decisions.
You can contact us through the different ways we provide below. By telephone from Monday to Friday from 9:00 to 18:00
In the office and social media from Monday to Friday from 09:00 to 18:00
Contact telephone number for our customers: 211205758
Audax Renewables is one of the main companies in the energy sector. A growing company that focuses its activity on the sale of electricity and natural gas to individuals, businesses and companies.
On the one hand, we help optimize your home’s energy expenditure. In this case, we are committed to offering you savings and proximity. We study your current contractual situation and offer the most appropriate solution to your electrical consumption needs, reducing the value of your home's electricity bill.
On the other hand, we offer a tailored service for businesses, companies, large companies and public administrations. On our website you will find information about all the rates we offer, tailored to the needs of each company. If you have several supply points, we will group the billing so you can have better control over your company's energy costs.
We work daily to improve all our processes so that we can provide you with the most competitive prices on the market. We also drive innovation, aimed at launching new products and services, designed to meet any consumer need.
Suppliers must make the following information available to consumers, in a clear and understandable manner, in accordance with the law: contact details of consumer organizations, energy agencies or similar bodies, including Internet pages, through which the measures can be known available energy efficiency improvements, end-user comparative diagrams and objective technical specifications of natural gas consuming equipment.
To find out more about this subject, see the ERSE.
If you have a digital meter, you can get help reading it through the link: https://www.e-redes.pt/pt-pt/podemos-ajudar/contadores
Whenever you want, you can consult the conditions of your contract specified in the contractual document you signed with us.
Each contract aims to sell electricity and/or natural gas and/or additional services to the supply of energy, specifying the Supply Points (CPE or CUI) in the Particular Conditions of the Contract.
The contract includes all the main characteristics of the products and services, the terms of contracting, the conditions for providing the service, the scope and specific coverage of the services, including the economic conditions.
All these details are in line with the information you previously received, through a visit from a commercial advisor or through our website www.audaxrenewables.pt or by other means (telephone, electronic or telematic),
If you wish to consult some aspects of your current contract, you can do so by accessing your Customer Area at www.audaxrenewables.pt with your access keys. You can also download the customer app where, in addition to the contract, you can quickly and simply access your invoices and consult directly with our Customer Support Department.
Also, if you want to know more about the tariff you have contracted, you can click on the type of energy tariff you want to consult. Here you will find the general conditions of each of them:
- Fixed fare
- Indexed tariff
The calculation of the deposit value corresponds to the average billing value, per customer, recorded in the last 12 months, in a consumption period equal to the billing period, plus the invoice payment period.
For more information, you can consult the provisions of paragraph 1 of article 25 of the Commercial Relations Regulations here
A consumer of electricity in BTN (contracted powers less than or equal to 41.4 kVA) can choose between 3 counting cycles:
• Tri-time – 3 periods during the day (peak, flood and empty)
• Bi-time – 2 periods during the day (off-empty and empty)
• Simple – 1 single period during the day
Each period mentioned above presents different energy prices for each hourly period. In the three-hour option, the highest price occurs during the peak period and the lowest during the off-peak period. In the bi-hourly option, the highest price occurs during the off-empty period and the lowest during the empty period. In the simple option there is no differentiation in energy prices during the day. The hourly period corresponds to the way in which electricity consumption is distributed over the 24 hours of each day and the 7 days of the week. For consumers connected to Low Normal Voltage (BTN), there are two distinct periods:
• Daily Cycle: The hourly periods are the same every day of the year.
• Weekly Cycle: Time periods differ between weekdays, Saturdays and Sundays, as well as between Summer and Winter.
The non-empty time period applicable to tariffs with two time periods includes peak and flood times. A consumer who transfers consumption from the peak period to the off-peak period (e.g. using the dishwasher from 00:00) sees a reduction in his monthly bill compared to a consumer who is on a simple tariff option.
For more information, consult the Poupa Energia website via the link https://poupaenergia.pt/tarifas-e-ciclos-horarios/
